PRIVACY POLICY | The Arden

Last Updated: June 2026

Welcome to the website of The Arden Hotel (the "Website"), owned and operated by Wentworth Hotels Ltd. (doing business as The Arden Hotel) ("The Arden Hotel," "we," "us," or "our").

By accessing, browsing, or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree with these Terms of Use, please discontinue use of the Website immediately.

These Terms of Use govern your access to and use of the Website and supersede any prior agreements relating to your use of the Website.

USE OF THE WEBSITE

The Website and all content contained within it, including but not limited to text, images, photography, graphics, logos, videos, software, design elements, trademarks, and other materials (collectively, the "Content"), are provided for informational purposes only.

You may view, download, and print portions of the Website solely for your personal, non-commercial use, provided that you do not modify the Content and retain all copyright and proprietary notices.

Except as expressly authorized by The Arden Hotel, you may not:

* Reproduce, distribute, republish, transmit, modify, display, sell, license, or commercially exploit any Content;
* Use automated tools, bots, scrapers, or data mining technologies to access the Website;
* Attempt to gain unauthorized access to any systems associated with the Website;
* Interfere with the operation, security, or functionality of the Website;
* Use the Website for any unlawful purpose.

ELIGIBILTY

You must be at least eighteen (18) years of age, or the age of majority in your jurisdiction, to use this Website or make reservations through the Website.

The Website is operated from Canada and is intended for users who access it in compliance with applicable local laws.

RESERVATIONS AND THIRD PARTY SERVICES

Certain services available through the Website, including online reservations, may be provided through third-party booking platforms or technology providers.

When making a reservation, you may be redirected to a secure booking platform operated by a third-party provider. Information collected through these services is subject to the privacy policies and terms of those providers in addition to this Policy.

The Arden Hotel is not responsible for the privacy practices, terms, or content of third-party platforms.

USER ACCOUNTS

Where available, users may create an account to access certain Website features.

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

The Arden Hotel reserves the right to suspend or terminate any account at its sole discretion if these Terms are violated.

INTELLECTUAL PROPERTY

All Content on this Website is owned by or licensed to The Arden Hotel and is protected by Canadian and international copyright, trademark, and intellectual property laws. Nothing contained on this Website grants any right or license to use any trademark, logo, trade name, or other intellectual property belonging to The Arden Hotel without prior written consent.

DISCLAIMER

The Website and all Content are provided on an "as is" and "as available" basis.

While we strive to ensure the accuracy of information presented on the Website, The Arden Hotel makes no warranties or representations regarding:

* Accuracy;
* Completeness;
* Reliability;
* Availability; or
* Suitability for a particular purpose.

To the fullest extent permitted by law, all warranties, express or implied, are disclaimed.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, The Arden Hotel, its affiliates, employees, directors, officers, partners, and agents shall not be liable for any direct, indirect, incidental, consequential, punitive, or special damages arising out of or relating to:

* Use or inability to use the Website;
* Reliance on information contained on the Website;
* Technical interruptions or security breaches;
* Loss of data, profits, revenue, business opportunities, or goodwill.

GOVERNING LAW

These Terms of Use shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein.

Any disputes arising from these Terms or the use of the Website shall be subject to the exclusive jurisdiction of the courts of British Columbia.

Last Updated: June 2026

OUR COMMITMENT TO PRIVACY

The Arden Hotel respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your personal information when you:

* Visit our Website;
* Make a reservation;
* Stay at our hotel;
* Contact us;
* Subscribe to marketing communications;
* Participate in surveys, promotions, or contests;
* Interact with us through social media or other digital channels.

By using our Website or providing personal information to us, you consent to the practices described in this Privacy Policy.

INFORMATION WE COLLECT

Depending on your interactions with us, we may collect:

Contact Information

* Name
* Address
* Email address
* Telephone number

Reservation Information

* Arrival and departure dates
* Room preferences
* Special requests
* Loyalty program information
* Guest stay history

Payment Information

* Billing information
* Payment card details (processed securely through approved payment providers)

Communications

* Customer service inquiries
* Survey responses
* Reviews and feedback
* Marketing preferences

Technical Information

When you visit our Website, we may automatically collect:

* IP address
* Device information
* Browser type
* Operating system
* Referring website
* Website usage data
* Cookie and analytics information

HOW WE USE YOUR INFORMATION

We use personal information to:

* Process and manage reservations;
* Facilitate check-in and guest services;
* Respond to inquiries and requests;
* Improve our Website and guest experience;
* Conduct analytics and reporting;
* Administer promotions and contests;
* Send marketing communications where consent has been provided;
* Maintain security and prevent fraud;
* Comply with legal and regulatory obligations.

COOKIES AND ANALYTICS

Our Website uses cookies and similar technologies to improve functionality, personalize user experiences, and analyze Website performance.

Users may modify browser settings to disable cookies; however, certain Website features may not function properly if cookies are disabled.

We may use third-party analytics providers such as Google Analytics or similar services to help us understand Website traffic and usage patterns.

SHARING INFORMATION

We may share personal information with:

* Hotel management and affiliated companies;
* Reservation and booking platform providers;
* Payment processing providers;
* Technology and website service providers;
* Marketing and communications partners;
* Legal, regulatory, or law enforcement authorities where required by law.

We do not sell personal information.

INTERNATIONAL TRANSFERS

Personal information may be processed or stored outside Canada, including in the United States or other jurisdictions where our service providers operate.

When personal information is transferred internationally, we take reasonable measures to ensure appropriate safeguards are in place.

RETENTION

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

SECURITY

The Arden Hotel uses commercially reasonable administrative, physical, and technical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While we employ industry-standard security measures, no transmission of information over the Internet can be guaranteed to be completely secure.

YOUR PRIVACY RIGHTS

Subject to applicable law, you may have the right to:

* Access your personal information;
* Request correction of inaccurate information;
* Withdraw consent where applicable;
* Request deletion of personal information;
* Object to certain processing activities;
* Opt out of marketing communications.

To exercise these rights, please contact us using the information below.

CHILDREN'S PRIVACY

Our Website is not directed toward individuals under the age of 18. We do not knowingly collect personal information from children without appropriate parental consent.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or business operations.

Updated versions will be posted on this Website and become effective upon posting.

For questions regarding this Privacy Policy or our privacy practices,

please contact:

The Arden Hotel

1144 Burrard Street,

Vancouver, BC Canada

V6Z 1Y7

Toll-free 1 877 255 6336

t. 1 778 244 1144